VendSys Mobile-X Privacy Policy

VendSys Product Team, a Synectic Software Solutions Inc Team, (We, Us, or Our) respects the privacy of our VendSys Mobile-X application (the Application) users (also user, you, or your). This privacy policy provides a clear explanation of how we collect, use, and protect your Personally Identifiable Information (PPI) when you use the Application. We reserve the right to update this Privacy Policy at any time and for any reason. You will be alerted if any updates are applied to this policy.

The information collected by the application

The application does not collect any PPI data other than the data already known to the application and collected when accounts are established through the VendSys desktop application. Such data include merchandizer name and merchandizer route. However, third party applications used within the application for mapping and route navigation may collect PPI information. Collection, use, and handling of PPI data by third party applications is outside the scope of this privacy policy. You will have the option to choose the mapping and route navigation application to use. You should review and confirm your agreement to the privacy policy provided by the mapping and route navigation application you will choose to use within the application.

When the information is collected

The information is collected within the application when issues are identified or when the application crashes.

How the information collected is used

We may use the information we collect in the following ways:

  • To provide more details when we respond to you in regards to the issues you may report
  • To expedite resolution of the issues you may report
  • To follow up and confirm that the issues you may report are resolved once related updates are available to you

How the information collected is protected

The information collection is protected using similar security measures implemented within the application including encryption and authentication. The data collected is made available to the application developers and support team only.

For how long the information collected is kept

The information is kept for as long as needed to resolve the issues linked with the information. Once the linked issues are resolved, the information is no longer considered useful and may be deleted immediately or is kept protected until it’s deleted.